𝐏𝐑𝐈𝐕𝐀𝐂𝐘 𝐏𝐎𝐋𝐈𝐂𝐘

𝐃𝐚𝐭𝐞 𝐎𝐟 𝐄𝐟𝐟𝐞𝐜𝐭: June 2, 2026

Welcome to 𝐇𝐔𝐌 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 (𝐎𝐏𝐂) 𝐏𝐫𝐢𝐯𝐚𝐭𝐞 𝐋𝐢𝐦𝐢𝐭𝐞𝐝.

This Privacy Policy governs how 𝐇𝐔𝐌 𝐌𝐨𝐛𝐢𝐥𝐢𝐭𝐲 (𝐎𝐏𝐂) 𝐏𝐫𝐢𝐯𝐚𝐭𝐞 𝐋𝐢𝐦𝐢𝐭𝐞𝐝 (referred to as "𝐇𝐔𝐌", "𝐖𝐞", "𝐔𝐬", or "𝐎𝐮𝐫") collects, uses, stores, processes, and shares information gathered from users of our 𝐞𝐥𝐞𝐜𝐭𝐫𝐢𝐜 𝐯𝐞𝐡𝐢𝐜𝐥𝐞 (𝐄𝐕) 𝐫𝐞𝐧𝐭𝐚𝐥 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦.

For the purposes of this Privacy Policy, both 𝐃𝐫𝐢𝐯𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬 and 𝐑𝐞𝐧𝐭𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬 are collectively referred to as "𝐔𝐬𝐞𝐫𝐬" or "𝐘𝐨𝐮".

By accessing, using, or interacting with the 𝐇𝐔𝐌 𝐒𝐲𝐬𝐭𝐞𝐦 in any way, including registering an account, confirming a vehicle booking, listing an EV, or using any of our software features, you explicitly acknowledge that you have 𝐫𝐞𝐚𝐝, 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐨𝐨𝐝, 𝐚𝐧𝐝 𝐚𝐠𝐫𝐞𝐞 𝐭𝐨 𝐛𝐞 𝐛𝐨𝐮𝐧𝐝 𝐛𝐲 𝐭𝐡𝐢𝐬 𝐏𝐫𝐢𝐯𝐚𝐜𝐲 𝐏𝐨𝐥𝐢𝐜𝐲. If you do not agree with any part of this Privacy Policy, you must 𝐬𝐭𝐨𝐩 𝐮𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐇𝐔𝐌 𝐒𝐲𝐬𝐭𝐞𝐦 𝐢𝐦𝐦𝐞𝐝𝐢𝐚𝐭𝐞𝐥𝐲.

𝐃𝐄𝐅𝐈𝐍𝐈𝐓𝐈𝐎𝐍𝐒

"𝐇𝐔𝐌 𝐒𝐲𝐬𝐭𝐞𝐦"

means the automated electric vehicle rental software application, backend network architecture, user interfaces, mobile applications (HUM App for Driver Partners and HUM Partner App for Rental Partners), data repositories, and system-linked tech layers managed by HUM Mobility (OPC) Private Limited operating strictly as a technology provider.

"𝐃𝐫𝐢𝐯𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫"

means an independent operator who registers on the HUM System to locate, book, and rent electric vehicles from independent rental fleet owners.

"𝐑𝐞𝐧𝐭𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫"

means an independent fleet owner, rental provider, or asset manager who lists electric vehicles on the HUM System for lease to Driver Partners.

"𝐒𝐲𝐬𝐭𝐞𝐦 𝐃𝐞𝐬𝐢𝐠𝐧𝐚𝐭𝐞𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐂𝐡𝐚𝐧𝐧𝐞𝐥"

means the authorized transmission layers used by the system or partners to send alerts, text logs, updates, and notices (including WhatsApp text payloads, inside-app notifications, and direct phone SMS alerts).

"𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐃𝐚𝐭𝐚"

means any information that can identify an individual directly or indirectly. This includes names, email addresses, contact numbers, payout bank details, driver’s licenses, permanent account numbers (PAN), or any other government-issued identification documents uploaded to the system.

"𝐑𝐞𝐧𝐭𝐚𝐥 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧"

means all operational data logged during a booking cycle. This includes vehicle preferences, rental history logs, active, completed, or canceled booking records, invoice statements, wallet balances, and receipt histories.

"𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐃𝐚𝐭𝐚"

means the digital information automatically picked up from a device accessing the system, including IP addresses, unique device IDs, operating systems, crash diagnostic summaries, and application latency metrics.

"𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐃𝐚𝐭𝐚"

means the geographical position logs generated when users interact with the system interface, drop physical location pins, or upload map-based addresses during the setup or closing of a booking.

𝟏. 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍 𝐖𝐄 𝐂𝐎𝐋𝐋𝐄𝐂𝐓

We collect information necessary to provide, secure, and optimize our EV rental technology ecosystem. The specific data categories collected depend on your role within the system.

𝟏.𝟏 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐃𝐚𝐭𝐚 𝐀𝐧𝐝 𝐊𝐘𝐂 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 (𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐛𝐥𝐞 𝐓𝐨 𝐀𝐥𝐥 𝐔𝐬𝐞𝐫𝐬)

With your explicit consent, we collect personal details provided during account creation or profile updates, including your name, phone number, and email address. To maintain compliance, prevent system fraud, and establish secure backend profiles, we collect Know Your Customer (KYC) documentation.

𝐅𝐨𝐫 𝐃𝐫𝐢𝐯𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

This includes your valid driving license and official identity verification documents required to authorize your eligibility to operate a vehicle.

𝐅𝐨𝐫 𝐑𝐞𝐧𝐭𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

This includes your personal identity documents, business registration details (where applicable), and bank account information required to route your active rental payouts.

𝟏.𝟐 𝐑𝐞𝐧𝐭𝐚𝐥 𝐀𝐧𝐝 𝐀𝐬𝐬𝐞𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧

We track and save full operational histories linked to your account to manage the rental lifecycle.

𝐅𝐨𝐫 𝐃𝐫𝐢𝐯𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

This includes your active bookings, completed sessions, canceled requests, transaction logs, and localized vehicle pickup/drop-off confirmations.

𝐅𝐨𝐫 𝐑𝐞𝐧𝐭𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

This includes listed fleet assets, vehicle identification details, active vehicle lease rates, availability statuses, and claim requests submitted against security deposits.

𝟏.𝟑 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐃𝐚𝐭𝐚 (𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐛𝐥𝐞 𝐓𝐨 𝐀𝐥𝐥 𝐔𝐬𝐞𝐫𝐬)

The HUM System automatically records device data whenever you log in or execute commands. This includes your device model, browser configurations, data consumption rates, interaction logs, IP address, and application performance histories. We track this data to maintain server security, prevent unauthorized account access, and optimize software functionality.

𝟏.𝟒 𝐈𝐧𝐭𝐞𝐫𝐟𝐚𝐜𝐞 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 (𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐛𝐥𝐞 𝐓𝐨 𝐀𝐥𝐥 𝐔𝐬𝐞𝐫𝐬)

The HUM System processes location inputs provided directly by users on the application interface to coordinate booking coordinates, search for nearby available vehicles, and verify hub addresses.

⚠️ 𝐒𝐲𝐬𝐭𝐞𝐦 𝐂𝐥𝐚𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧:

The HUM System acts purely as a software provider and does not provide hardware tracking, independent mobile GPS systems, or vehicle-embedded GPS hardware tools. Any hardware-based telematics or vehicle GPS streams are managed independently by the respective Rental Partner.

𝟏.𝟓 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐀𝐧𝐝 𝐓𝐫𝐚𝐧𝐬𝐚𝐜𝐭𝐢𝐨𝐧 𝐇𝐢𝐬𝐭𝐨𝐫𝐢𝐞𝐬

We collect and maintain financial ledger data inside the central system wallet to automate operations and eliminate manual disputes.

𝐅𝐨𝐫 𝐃𝐫𝐢𝐯𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

This includes records of security deposits held, daily/weekly rent collections, pending damage repair costs, traffic fine amounts, and automatic execution timestamps.

𝐅𝐨𝐫 𝐑𝐞𝐧𝐭𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

This includes active earnings records, past payouts routed to your linked bank account, and funds secured during active dispute processes.

𝟐. 𝐇𝐎𝐖 𝐖𝐄 𝐔𝐒𝐄 𝐓𝐇𝐈𝐒 𝐈𝐍𝐅𝐎𝐑𝐌𝐀𝐓𝐈𝐎𝐍

𝟐.𝟏 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐬𝐢𝐨𝐧

We use your data to operate the core functionalities of the HUM System. This includes matching Driver Partners with available vehicles, validating active listings for Rental Partners, managing financial ledgers inside the central wallet, and routing automated payouts.

𝟐.𝟐 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐇𝐚𝐧𝐝𝐨𝐯𝐞𝐫 𝐀𝐧𝐝 𝐀𝐬𝐬𝐞𝐭 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧

We use uploaded data, including time-stamped photo and video checklists, to create an unalterable digital proof of asset condition at the exact moment a vehicle changes hands. This data is used directly to evaluate any subsequent damage claims objectively.

𝟐.𝟑 𝐒𝐲𝐬𝐭𝐞𝐦 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

We utilize your contact information to deliver critical operational alerts, account updates, balance reminders, and booking confirmations directly through a System Designated Communication Channel (such as WhatsApp, inside-app push notifications, or SMS).

𝟐.𝟒 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲, 𝐅𝐫𝐚𝐮𝐝 𝐏𝐫𝐞𝐯𝐞𝐧𝐭𝐢𝐨𝐧, 𝐀𝐧𝐝 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞

We process personal and technical profiles to discover system abuse, protect the integrity of the central system wallet, verify user identities against public databases, and cross-reference active compliance details (such as insurance or permit validity declared by Rental Partners).

𝟐.𝟓 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭

We analyze aggregated, anonymous application data, latency metrics, and usage trends to trace software bugs, improve platform speed, and design better navigation frameworks for our users.

𝟑. 𝐃𝐀𝐓𝐀 𝐒𝐇𝐀𝐑𝐈𝐍𝐆 𝐀𝐍𝐃 𝐃𝐈𝐒𝐂𝐋𝐎𝐒𝐔𝐑𝐄

We do not sell your personal data. We disclose your information only as required to deliver our services, enforce our system rules, or meet legal obligations.

𝟑.𝟏 𝐈𝐧𝐭𝐞𝐫-𝐔𝐬𝐞𝐫 𝐃𝐚𝐭𝐚 𝐒𝐡𝐚𝐫𝐢𝐧𝐠 𝐅𝐨𝐫 𝐁𝐨𝐨𝐤𝐢𝐧𝐠𝐬

To facilitate the rental agreement, the HUM System must share specific details between the paired parties once a booking sequence is initiated:

𝐒𝐡𝐚𝐫𝐞𝐝 𝐖𝐢𝐭𝐡 𝐑𝐞𝐧𝐭𝐚𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

A matched Driver Partner's verified name, contact number, and driving license status are visible to the vehicle owner to verify the identity of the person picking up the asset.

𝐒𝐡𝐚𝐫𝐞𝐝 𝐖𝐢𝐭𝐡 𝐃𝐫𝐢𝐯𝐞𝐫 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

A Rental Partner's name, contact number, and designated pickup hub location are shared to facilitate a smooth asset pickup.

𝟑.𝟐 𝐓𝐡𝐢𝐫𝐝-𝐏𝐚𝐫𝐭𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫𝐬

We share specific, limited data with external organizations that support our technical infrastructure. These third parties are contractually bound by data confidentiality rules and include:

𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐆𝐚𝐭𝐞𝐰𝐚𝐲 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫𝐬:

To process digital wallet top-ups, rental payments, and secure withdrawals.

𝐊𝐘𝐂 𝐕𝐞𝐫𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

To instantly validate the authenticity of government identification records and driving licenses.

𝐂𝐥𝐨𝐮𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫𝐬:

To store encrypted data records, application media payloads, handover videos, and financial ledger histories on remote, highly secure servers.

𝐃𝐚𝐭𝐚 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬:

To analyze anonymous app interaction trends and monitor overall system load capacities.

𝟑.𝟑 𝐋𝐞𝐠𝐚𝐥 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐀𝐧𝐝 𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐝𝐚𝐭𝐞𝐬

The HUM System will share any collected personal data, address histories, vehicle condition records, or transaction ledgers directly with judicial, transport, or law enforcement authorities if required to do so by a formal court order, traffic citation audit, statutory mandate, or active police investigation.

𝟑.𝟒 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐓𝐫𝐚𝐧𝐬𝐟𝐞𝐫𝐬

If HUM Mobility undergoes a corporate merger, restructuring, asset sale, or acquisition, all stored user accounts, system records, and transaction data will be transferred to the acquiring corporate entity as an operational asset, subject to the protections outlined in this policy.

𝟒. 𝐘𝐎𝐔𝐑 𝐏𝐑𝐈𝐕𝐀𝐂𝐘 𝐑𝐈𝐆𝐇𝐓𝐒 𝐀𝐍𝐃 𝐂𝐇𝐎𝐈𝐂𝐄𝐒

𝟒.𝟏 𝐀𝐜𝐜𝐞𝐬𝐬 𝐀𝐧𝐝 𝐔𝐩𝐝𝐚𝐭𝐞𝐬

You can review, cross-match, and update your personal profiles, contact numbers, and payment preferences at any time by navigating to the account settings screen within either the HUM App or the HUM Partner App.

𝟒.𝟐 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐎𝐩𝐭-𝐎𝐮𝐭

You can opt-out of receiving marketing texts, promotional offers, or non-essential feature announcements by using the unsubscribe options or following the text-back instructions sent via our System Designated Communication Channels. Critical operational system alerts (such as payment reminders, security adjustments, and booking confirmations) cannot be opted out of.

𝟓. 𝐃𝐀𝐓𝐀 𝐒𝐄𝐂𝐔𝐑𝐈𝐓𝐘 𝐀𝐍𝐃 𝐈𝐍𝐓𝐑𝐔𝐒𝐈𝐎𝐍 𝐒𝐀𝐅𝐄𝐆𝐔𝐀𝐑𝐃𝐒

We employ industry-standard administrative, physical, and technical protections—including data encryption layers, secure socket communication layers (SSL/TLS), firewalls, and isolated backend database networks—to safeguard your information against unauthorized access, loss, alteration, or tampering.

🛑 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐍𝐨𝐭𝐢𝐜𝐞

While we apply strict industry defenses to secure our network, no digital application can promise absolute security against modern cyber risks. Both the Driver Partner and the Rental Partner explicitly acknowledge that HUM Mobility carries no financial liability or legal exposure for unexpected network breaches, sophisticated third-party data hacks, or localized data transmission drops over external telecom networks.

𝟔. 𝐃𝐀𝐓𝐀 𝐑𝐄𝐓𝐄𝐍𝐓𝐈𝐎𝐍 𝐀𝐍𝐃 𝐃𝐄𝐋𝐄𝐓𝐈𝐎𝐍 𝐑𝐔𝐋𝐄𝐒

𝟔.𝟏 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝 𝐋𝐢𝐟𝐞𝐬𝐩𝐚𝐧

Your personal profiles, operational rental logs, and digital proof packets are retained for as long as your system account remains active, or as long as necessary to fulfill the operational purposes detailed in this policy.

𝟔.𝟐 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐀𝐧𝐝 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐋𝐨𝐜𝐤

If your account is linked to an unresolved payment balance, an active vehicle damage dispute, a pending system-based case evaluation, or an open traffic fine inquiry, your data will be securely locked and retained by the system until the dispute is resolved and all financial obligations are cleared.

𝟔.𝟑 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐃𝐞𝐥𝐞𝐭𝐢𝐨𝐧 𝐒𝐭𝐞𝐩𝐬

Users can request account deletion directly through the application interface. Once a valid request is processed and cleared of any financial liabilities: Your personal records will be securely deleted or permanently scrubbed into anonymous statistics within standard processing cycles.

𝐋𝐞𝐠𝐚𝐥 𝐄𝐱𝐞𝐩𝐭𝐢𝐨𝐧𝐬:

If applicable state laws, financial auditing codes, or transport authority regulations require an extended storage period, the HUM System will hold the required data points until the statutory retention period expires, even if an account deletion request has been submitted.

𝟕. 𝐀𝐌𝐄𝐍𝐃𝐌𝐄𝐍𝐓𝐒 𝐓𝐎 𝐓𝐇𝐈𝐒 𝐏𝐑𝐈𝐕𝐀𝐂𝐘 𝐏𝐎𝐋𝐈𝐂𝐘

HUM maintains the absolute right to modify, rewrite, or update this Privacy Policy at its sole discretion at any time to reflect software updates, architectural changes, or evolving regulatory requirements. Any major policy updates will be communicated by posting the revised version on the application interface and updating the Date of Effect at the top of this policy.

Your continued use of the HUM System, the HUM App, or the HUM Partner App after a revised policy is posted serves as complete legal acknowledgment and acceptance of the updated terms.

𝟖. 𝐒𝐘𝐒𝐓𝐄𝐌 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐃𝐄𝐓𝐀𝐈𝐋𝐒

For any privacy concerns, data removal requests, file update inquiries, or questions regarding your personal information, you can reach out to our support team through these designated channels:

𝐄𝐦𝐚𝐢𝐥 𝐂𝐨𝐧𝐭𝐚𝐜𝐭:

wecare@myhum.in

𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐇𝐨𝐮𝐫𝐬:

Monday to Saturday | 10:00 AM to 7:00 PM (IST)